team

Name:	Sue Banjo
Title:	Stress Management Consultant
Work Area:	International
Expertise Area:	Conflict/Relationship/Stress Management
	Change Management, BPR & Process Improvement Programs
	Problem Solving / Planning & Improvement Workshops
Experience:	Sue has worked in a number of senior process, quality and change management roles with European and Global responsibilities. She has project managed a number of multi-site/country improvement/change management programs and has delivered Project, Process and Customer Service training across Europe, North America, Singapore, China and Australia. Sue has also undertaken customer experience audits/improvement programs and has compiled and run Stress Management, Project Management and Relationship Management Workshops. Sue is trained in NLP and stress management techniques and is an accredited Belbin Balanced Team Roles Facilitator, a certified user of SDITM (Strength Deployment Inventory™) and is qualified to administer psychometric tests such as Myer-Briggs Type Indicator.

Name	Lynn Holland
Title	Occupational Health Consultant
	Lynn has had 29 years in the field of occupational health. She recently retired as Occupational Health Service Manager at Good Hope Hospital NHS Trust after 12 years in the post. Just before Lynn left the trust they were advised that they had been awarded a Health and Safety Beacon Award for the work undertaken in the area of Stress Management which Lynn and her team led. She lectures on the Diploma course for Occupational Health Nurses at Warwick University and works for Tempus computers as an Occupational Health Consultant. Lynn was a keynote speak at the HSE’s “Tackling Work Related Stress” launch in London on 30th October 2003 and is a retained consultant by Stress Management Zone.

Name:	Don DeFerbrache
Title:	Senior Consultant (Customer Service Training)
Location	North America
Expertise Area:	Customer Service Training
	Team Building
	Hotel Itinerary Management Tools
Experience:	Don has a wealth of Customer Service expertise gained from various Customer Service positions within the American Retail and Service sectors over the past 25 years. For the past 9 years Don has held a key Customer Service position at Walt Disney World in Florida and has also designed, developed and rolled-out a number of Customer Service Training and Hotel Itinerary Management Tools.